Privacy Policy

We collect information you give us directly, such as when you create an account, place an order, or contact us:

• Name, email address and phone number
• Delivery and billing address
• Order history and items you've liked or added to your wishlist
• Any measurements or preferences you share with us for tailoring requests
• Order details you send us on WhatsApp to place an order — the items, sizes and quantities in your cart, your name, phone number and delivery address, and any coupon applied — which are pre-filled into a message from our checkout page for you to review and send
• Messages you send us via the contact form, email, phone or WhatsApp

We also automatically collect limited technical information (such as browser type, device type and pages visited) to help us keep the site secure and improve the shopping experience.

• To process, fulfil and deliver your orders
• To create and manage your account, wishlist and order history
• To communicate with you about orders, tailoring requests, and customer support
• To send offers or updates, only where you've opted in — you can unsubscribe at any time
• To detect, prevent and address fraud, abuse or technical issues
• To comply with applicable legal and tax obligations

We do not sell your personal information. We share it only where necessary to run the business:

• Order placement over WhatsApp— when you tap “Place order on WhatsApp” at checkout, your name, phone number, delivery address and order summary are sent as a WhatsApp message to our business number. That message is transmitted and stored by WhatsApp/Meta in accordance with WhatsApp's Privacy Policy. We do not collect or process any card, UPI or net-banking credentials through this website — we do not use a payment gateway, and payment is arranged directly with us over WhatsApp/phone after your order is confirmed.
• Shipping and logistics — your name, phone number and delivery address are shared with the courier or delivery partner agreed upon for your order, solely to dispatch and deliver it.
• Service providers — hosting, analytics and communication tools that help us run the storefront, bound by confidentiality obligations.
• Legal requirements — where required to comply with law, regulation, or a valid request from a public authority.

We use essential cookies/local storage to keep you signed in and to remember your cart between visits. These are necessary for the site to function and are not used to track you across other websites.

We retain your personal information for as long as your account is active or as needed to fulfil orders, resolve disputes, and meet our legal and accounting obligations. We use reasonable technical and organisational safeguards to protect your data, though no method of transmission or storage is ever completely secure.

You may request access to, correction of, or deletion of your personal information, or withdraw consent to marketing communications, by contacting us at +91 78730 11110. We'll respond within a reasonable time.

Our services are intended for users who are at least 18 years old, or shopping with the involvement of a parent or guardian. We do not knowingly collect personal information from children.

We may update this Privacy Policy from time to time. Material changes will be reflected by updating the “Last updated” date above.

For any privacy-related questions, call +91 78730 11110. Registered address: RUBYZ-ENSEMBLE Boutique, Home-Town Road, Plot no 93, near Prayash Park, Satya Nagar, Bhubaneswar, Odisha 751007, India.