RUBYZ EnsembleRUBYZ Ensemble

Legal

Shipping Policy

Last updated: 24 July 2026

This policy explains how we process, pack and ship your order from RUBYZ Ensemble. It applies to every order placed on rubyzensemble.in.

1. Order processing time

Orders are placed via WhatsApp from our checkout page and are confirmed once we reply confirming stock, final amount and delivery details. Ready-to-ship items are typically packed and handed over to our courier partner within 1–2 business days of that confirmation. Items that involve custom tailoring or alterations may take longer — the expected timeline will be shared with you at the time of order.

2. Shipping partner

We do not use a fixed courier integration. The shipping partner and mode of delivery are agreed upon directly with you over WhatsApp at the time your order is placed, based on what works best for your location and the item ordered.

3. Delivery timelines

Once shipped, orders are typically delivered within 2–7 business days, depending on your location and the courier/mode agreed upon at the time of order.

This is a standard estimate, not a guarantee. Deliveries may take longer in special cases — for example during sale periods, festive seasons, extreme weather, courier disruptions, custom tailoring timelines, or for remote/non-serviceable pincodes — and we'll keep you informed over WhatsApp if that happens.

4. Shipping charges

A flat shipping charge of ₹100 per suit applies at checkout for home delivery. In-store pickup, where offered, is free of charge. Any promotional free-shipping offers will be clearly indicated at checkout.

5. Areas we ship to

We currently ship across India wherever our courier partners provide serviceability. International shipping is not offered through the website at this time — for special requests, please contact us directly.

6. Order tracking

Since deliveries are arranged directly rather than through a single integrated courier system, please contact us on WhatsApp for updates on your order's dispatch and delivery status at any time.

7. Damaged, lost or delayed shipments

If your order arrives damaged, is missing items, or seems significantly delayed, please contact us within 48 hours of delivery (or the expected delivery date) with your order ID and photos where relevant, and we'll work with our courier partner to resolve it.

8. Contact us

For shipping questions, reach us at +91 78730 11110.